Privacy Policy

1. Introduction

Learn Aurora Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website learn-aurora.com, use our services, or interact with us.

We are a data controller registered in England and Wales (Company No. 12345678) and we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, company name, and job title when you contact us or subscribe to our newsletter
• Business Information: Company details, industry sector, and specific requirements when requesting our services
• Communication Data: Content of your messages, calls, and meetings with us
• Service Data: Information related to the services we provide to you

2.2 Information We Collect Automatically

• Website Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring websites
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
• Device Information: Device type, screen resolution, and other technical specifications

3. How We Use Your Information

We use your personal information for the following purposes under the legal bases indicated:

• Providing Services: To deliver our office solutions and support services (Legal basis: Contract performance)
• Communication: To respond to your inquiries and provide customer support (Legal basis: Legitimate interests)
• Marketing: To send you information about our services with your consent (Legal basis: Consent)
• Website Improvement: To analyze website usage and improve user experience (Legal basis: Legitimate interests)
• Legal Compliance: To comply with applicable laws and regulations (Legal basis: Legal obligation)
• Business Operations: To manage our business relationships and operations (Legal basis: Legitimate interests)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business, subject to confidentiality agreements
• Business Partners: With partners when necessary to provide our services, with your consent
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection
• Secure data centers and infrastructure

While we strive to protect your personal information, no security system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Customer Data: Retained for the duration of our business relationship plus 7 years for legal and tax purposes
• Marketing Data: Retained until you withdraw consent or we determine it's no longer needed
• Website Data: Typically retained for 2 years for analytics purposes
• Legal Documents: Retained as required by applicable laws

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another organization
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us using the information provided in Section 11.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand how visitors use our website
• Marketing Cookies: To deliver relevant advertisements (with your consent)

You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookie Policy.

9. International Data Transfers

We primarily process data within the UK and European Economic Area (EEA). If we transfer data outside these regions, we ensure adequate protection through:

• Adequacy decisions by the UK or EU authorities
• Standard Contractual Clauses approved by the UK or EU authorities
• Other appropriate safeguards as required by applicable law

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, at ico.org.uk.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.